Welcome 2021! I think we’re all hopeful that by the end of this year, Covid protocols will be fading into memory, and we will be picking up where we left off last March in all aspects of our lives.
When I think back to a year ago, many of my readers attended the Landscape Ontario Congress in Toronto – Canada’s largest Green Profession Trade Show and Conference. Thousands of us networked, shook hands, attended packed info sessions, we laughed, we hugged, we socialized in busy bars and packed ball rooms. After which many hopped on a plane and hit a resort somewhere warm. Imagine that.
So here we are and to start off this New Year, I’d like to offer a retrospective glance backward, to what I see as a few of the surviving legacies of the pandemic year gone by:
1. A Refreshed Focus on Health and Safety: Landscape Ontario President Dave Wright said last April “We must become safety companies who do landscaping”. Dave was right. And together as a broad community of industry Professionals, we did.
Covid-19 pushed every company leadership team to look inward and take stock of the company pattern used to communicate and train health and safety policies and processes. Everyone engaged in conversations around ‘why’ and ‘how’ and ‘when’ PPE and various protocols were to be used. This provided a lens thru which to review how the team upholds and embraces other company policies (or not). The net effect was to place health and safety at the forefront of our team members minds, right where it belongs.
2. Being Resourceful in finding facts, resources and templates:
We all hunted for and found the appropriate conduits of information and facts. Leaning on our Association membership services teams and trickling onto every business leaders’ desktop, online became the gateway for ‘how’ to keep moving forward. Together with your business community, you opened channels of communication and mentorship with Peers to find the fast track for sourcing PPE, Policies, Processes and Protocols to manage the COVID-19 risks to staff, customers and the community. We all learned to ignore the rumours and suss out the facts.
3. Communicating like never before:
I think the most important legacy lesson of the pandemic year: Zoom. Second place runner up: WebinarJam. Without a doubt, if you’d never used Zoom before, or attended an online webinar, you’ve likely done so by now. Whatever online video platform you chose to use regularly, my guess is that it’s transformed your comfort level with being ‘on camera’, and being live in a virtual room with others – either on camera or on the sidebar chat.
Who knew we’d be where we are now? None of us ever thought a year ago that we’d be unable to be go to conferences, weddings or parties in person. And we’ve adapted fairly well I think.
When I look back at 2019 and early 2020 – it was like pulling teeth without anaesthetic trying to get landscapers to meet me online in a video call. Now – it’s no sweat. I’m proud for the steep learning curve you’ve all jumped onto, and how well you’ve adapted. I can only guess at the ways in which these new-found communication platforms have opened up your efficiencies and effectiveness at communicating with your team, your clients and suppliers.
Communication was key throughout the pandemic – especially in the early days – the ‘essential/non-essential’ days. Remember that? And the legacy is your new-found comfort online.
4. Pivoting and moving forward purposefully:
Being nimble and maintaining forward momentum with hope, was the name of the pandemic game. Adapt, Adapt, Adapt. Tomorrow, adapt again. Those of you who embraced that, in all of it’s weirdness, early on in the spring, are the ones who navigated the issues laid at your feet with the least amount of stress and few mistakes. Flexibility and creativity ruled the decision-making process.
We learned that pushing up against something we can’t control is unhelpful, and wildly stressful. Moving quickly to Acceptance, Assessment and Action became a crucial path to success.
It’s from these lessons, we take forward into 2021 the legacies of the 2020 pandemic year: Health and Safety, Resourcefulness, Communication, Flexibility, Creativity, Trust, Empathy and Hope.
This year will be quite different in how we can keep learning and stay connected. While we might not know what 2021 will bring, I know for sure that we are all much better equipped to adapt and respond to whatever comes our way. We are stronger together.
Bring it on 2021, we’ve got each other’s backs.