After many years of working with and mentoring business owners, I’ve concluded there is a surprising set of skills that are key to successful business careers, regardless of what sector or industry in which we choose to develop our careers.
In the next few months, I’ll chat about some of these key skills in this column. I encourage you to make the time to sit and ponder where your strengths are in each of them. There’s always room for improvement. By having strengths in each of these skills, you will bring a broad-based value to your company as it grows and matures to its’ next level.
After having spent several full day workshops last winter focusing on building teams, onboarding and improving people management systems, of my top ten skills, I’ll pick the skill of Engagement for this column.
A fully Engaged business owner includes three main actions as a part of their daily habits:
1. Proactively recruits new people to the team, keeping their eye on the horizon to balance the emerging needs of the business with the emerging needs of the team. Recruiting has become one of the most important internal activities in most businesses. Creativity, diligence, perseverance are all required in order to proactively build a right fit team at the right time. When new recruits move through the onboarding system, there can be unanticipated strengths and talent that emerge when they’re least expected. An engaged entrepreneur notices and adapts constantly.
2. Continuously considers their role as the lead company Mentor, to people at all levels of the business. Mentoring is one of the key strategies to engage people – especially the millennial generation. Inspire, engage and tuck them under your wing. Challenge their thinking, give them small projects, demonstrate excellence hands on for them to strive for… there are countless ways to make the time as a mentor – to set the example and engage no matter in what position an employee works. Put yourself in their shoes. Who mentored you to get you to where you are? Who gave you a bit of special attention or unexpected compliment over the years? Who taught you what they knew because they saw the potential in you? Be the mentor you appreciated.
3. Efficiently provides meaningful training opportunities for staff, with an open-door policy for asking questions without fear of ridicule or reprimand. The only thing worse than feeling like you need to ask a ‘dumb’ question, is not asking it to save yourself the embarrassment, and then making a reprimandable costly mistake at work. Training is an ongoing activity, and has to be meaningful, effective, timely and consistent between employees / teams.
The engaged ‘boss’ ensures that they effectively manage the moving parts of the business, with an eye on the big picture. They enable their team to be aligned with one another and continually communicate the targeted company results to everyone with transparency and resolve. They encourage positive accountability at all levels, which most particularly starts with holding him/herself fully accountable to the stated company values and vision.
Even in the busiest time of the year, seasoned business owners and managers have developed the wisdom and skills to step back from the busy day-to-day tactical duties and consider their own role as an important part of leading the team.
Keep your eye on the prize!